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Frequently asked questions
- 01For most locations, a Canvas Pros membership has 2 tiers. Option 1 - Basic Plan: $149/mo for an annual membership and $169/mo for a monthly membership. Option 2 - Pro Plan: $279/mo for an annual membership and $299/mo for a monthly membership. After you provide your home details when you sign up, we'll share the exact price for your home. Your billing period ("membership month") begins when you add your payment details, after your walk-thru visit. Annual memberships are billed upfront for 12 months. With your Canvas Pros membership, you get access to 1 or 2 visits with your dedicated handyperson who will regularly knock off your to-do list of small jobs around the house, proactively maintain your home on a schedule and offer seasonal perks and partner offers that you can opt into if you’d like. All handyman labor is included and there is no per visit fee for your regular handyman visits. If you'd like us to purchase parts on your behalf, we are able to do that as well for a nominal shopping fee tied to a visit. For bigger jobs that require a specialist, Canvas Pros can source vendors and coordinate the process for you if you’d like. Please note that the cost of the specialty vendor will be passed on to you. The same also applies to built-in appliances. If an appliance breaks, Canvas Pros can coordinate an appliance specialist to repair or recommend a replacement. You’ll also receive access to the Canvas Pros App, where you’ll be able to book appointments, message your handyman and our team with questions at any time, and update your to-do list with new tasks. We’re a startup, and want to make sure our members are happy. You can cancel your membership at any time without penalty. For annual memberships paid upfront, should you cancel, you'll be treated as a monthly member for the time you were a member. For monthly memberships, you simply will not be renewed for the next billing cycle.
- 02You can cancel your membership at any time without penalty. For annual memberships paid upfront, should you cancel, you'll be treated as if you were a monthly member during that time. We'll refund you your original yearly payment less the monthly rate for each month you've been a member. For monthly memberships, you simply will not be renewed for the next billing cycle.
- 03Your Canvas Pros handyman will come prepared with basic parts needed for everyday small tasks (nails, basic caulk, etc). For larger parts or materials required, you have the option of purchasing those yourself or having us research and purchase these on your behalf. If you choose the latter, we’ll add a nominal $10 shopping fee to cover the cost of researching and purchasing parts. This fee is fixed (not a percentage) and charged per visit requiring parts (not per part). For parts more than $100, we will also ask for approval to purchase in the app. Please note that for parts and materials that you will be looking at or touching every day (e.g. a new kitchen faucet), we suggest you pick it out yourself. We’re happy to provide advice as needed.
- 04As part of your Canvas Pros membership, you’ll have the opportunity to opt into seasonal partner offers that make life easier. We’re able to pass along competitive bulk pricing for high-quality vendors such as window washing, gutter cleaning, carpet cleaning, knife sharpening, and more. You’ll be notified of new seasonal partners in the Canvas Pros app, and have the ability to opt in. Once you approve the cost, we’ll help schedule and coordinate your visit. We will pay the vendor on your behalf, and will bill your card on file. We’ll bill your card on file, and you’ll receive an email receipt of your purchase.
- 05Canvas Pros proudly serves Dallas–Fort Worth and surrounding areas, specializing in both residential homes and short-term rental properties.
- 06Yes! This is one of our specialties. We offer STR maintenance plans, safety inspections, turnover support for recurring needs, and fast dispatch for urgent issues hosts can’t wait on.
- 07We accept debit/credit cards, ACH, and all major digital payment options. For memberships, billing is automated monthly, bi-annual, or annually (with discounted rates for prepaying).
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